What's in the utilityPULSE Large Commercial Customer Assessment
The Assessment helps utility leaders understand where relationships are strongest, where they're vulnerable, and what actions are most likely to strengthen them.
What you’ll learn
- How strong your relationships are with your largest commercial customers
- Where trust and confidence are strongest and weakest
- What customers value most
- What issues require immediate attention
- Where opportunities exist to strengthen long-term relationships
Relationship Measures
- Credibility & Trust Index
- Customer Affinity
- Customer Experience Performance Rating (CEPr)
- Customer Centric Engagement Index (CCEI)
- Customer Effort and Experience Score (CEES)
- Net Promoter Score
- Net Supporter Score
- Emerging Issues
- The UtilityPULSE Report Card
- Customer Priorities (Optional)
- Additional Business Insights
Additional Insights:
- Verbatim customer comments
- Hot Alerts requiring follow-up
Deliverables
- Executive Summary
- Comprehensive Assessment Report
- Executive Presentation
- Benchmark comparisons (where appropriate)
- Strategic observations and recommendations
Available Fall 2026
Conducted every two years for Canada’s larger electric utilities.
At UtilityPULSE we will work with you to make participation easy.
Large Commercial Customer Relationship Assessment Participation Guide
Article: Why Utilities Focus on Large Commercial Customer Relationships
Let’s Connect to discuss the importance of large commercial customers to your utility.