Participation Guide
Building business relationships with LCCs is a strategic priority
Making Participation Easy
Planning
Working together to define objectives, participants and timelines:
- Confirm project objectives
- Identify participating large commercial customers
- Involve employees who work most closely with those customers
- Review communication strategy.
Organizing
Preparing everything needed for a successful Assessment:
- Customer contact information
- Communications
- Scheduling
- Internal coordination.
Implementing
Conducting the professionally managed stakeholder engagement process:
- Invitations
- Follow-up
- Monitoring
- Response management
- Hot Alerts
Understanding
Turning information into action:
- Executive Summary
- Assessment Report
- Presentation
- Relationship observations
- Recommendations
- Future relationship planning.
At UtilityPULSE we will work with you to simplify the complexities of getting feedback from this customer segment. Afterall having a strong relationship helps both parties.
UtilityPULSE Large Commercial Customer Relationship Assessment information
Article: Why Utilities Focus on Large Commercial Customer Relationships (18 reasons)
Let’s Connect to discuss how this Assessment and how we make it easy to participate.