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Empowering Utilities with Stakeholder Feedback and Wisdom
At UtilityPULSE we understand the unique challenges and opportunities facing the utility sector today
Since 1999, we’ve been providing utility leaders with insightful, cost-effective research solutions
Exclusive Research for Utilities
Since its inception in 1999, UtilityPULSE has carved out a distinctive niche within the research industry, dedicating our expertise and resources to the utilities sector. This unwavering focus is not just a business strategy; it’s a testament to our understanding of the unique challenges and opportunities that electric, gas, and water utilities face.
Capturing the Wisdom of Customers & Employees
Over the last three decades, the landscape of customer expectations has undergone a significant transformation. What began as a need for businesses to be “customer-focused” has evolved into a demand for being “customer-driven,” and now, the imperative is to be “customer-centered.”
Meeting Requirements of All Stakeholders is the Goal
In the complex, highly regulated realm of utilities, the mandate to generate value extends far beyond the basic provision of services. Despite an intricate web of municipal and national regulations and governance requirements, utilities shoulder an immense responsibility for creating value for customers, employees, owners, and the wider community.
Collaboration: Creating value, tackling complex issues - together
In an era where challenges grow more complex and interconnected, the power of collaboration in problem-solving has never been more evident. Across societal and organizational landscapes, there’s a noticeable shift towards valuing collaboration, especially in the workplace.
We deliver specialized, cost-effective research tailored to the utility sector, to support your strategic and operational goals
Let’s Connect
Hear what your stakeholders are really saying
— from a Canadian partner you can trust
UtilityPULSE is proudly Canadian — and for over 25 years,
we’ve been helping utilities across the country understand their customers,
employees, and other stakeholders. All of our research, including telephone
interviews, is conducted right here in Canada by experienced professionals who
know our communities.
We turn feedback into insights you can act on.
Let’s talk about your specific needs. We promise to
listen first, understand fully, and provide results you can trust.