Join the Large Commercial Customer Relationship Assessment for Q3 & Q4! This customer segment significantly impacts the grid and has different needs from Residential and Small Commercial Customers.

Deepen Customer Insights: Participate in our Large Commercial Customer Relationship Assessment (LCCRA) for the second half of the year and unlock a deeper understanding of your commercial clients’ needs, expectations, and experiences.

Strengthen Relationships: Use this opportunity to show your customers that their feedback is invaluable and directly influences your services and solutions.

Benchmark Performance: Compare your survey measures with others in the cohort.

Drive Operational & Strategic Improvement: Leverage the insights from the survey to identify areas of concern and opportunity that could help your utility’s performance.

Enhance Business Services: Understand the unique challenges and opportunities within the commercial customer segment. Use this knowledge to refine your business services, ensuring they are more aligned with customer demands.

Showcase Leadership: Demonstrating your proactive approach to understanding and meeting commercial customer needs positions your utility as a leader in customer-centric service and innovation.

The UtilityPULSE Large Commercial Customer Relationship Assessment has a core set of questions that allow you to add supplemental questions to ensure you get the information/data you need about LCCs in your community.

Participating in the LCCRA for Q3 & Q4 is more than just a survey; it’s a strategic tool to help you improve customer support processes, build relationships, and demonstrate industry leadership. Talk to us about participating.

Talk to us about participating.

Here’s what is in the UtilityPULSE Large Commercial Customer Relationship Assessment

Sample report pages

Article: Why Utilities Focus on Large Commercial Customer Satisfaction (18 reasons)

We make participation easy, see our Participation Guide