Join the Large Commercial Customer Survey for Q3 & Q4! This customer segment significantly impacts the grid and has different needs from Residential and Small Commercial Customers.

Deepen Customer Insights: Participate in our Large Commercial Customer Survey (LCC) for the second half of the year and unlock a deeper understanding of your commercial clients’ needs, expectations, and experiences.

Strengthen Relationships: Use this opportunity to show your customers that their feedback is invaluable and directly influences your services and solutions.

Benchmark Performance: Compare your survey measures with others in the cohort.

Drive Operational & Strategic Improvement: Leverage the insights from the survey to identify areas of concern and opportunity that could help your utility’s performance.

Enhance Business Services: Understand the unique challenges and opportunities within the commercial customer segment. Use this knowledge to refine your business services, ensuring they are more aligned with customer demands.

Showcase Leadership: Demonstrating your proactive approach to understanding and meeting commercial customer needs positions your utility as a leader in customer-centric service and innovation.

The UtilityPULSE Large Commercial Customer Survey has a core set of questions that allow you to add supplemental questions to ensure you get the information/data you need about LCCs in your community.

Participating in the Large Commercial Customer Survey for Q3 & Q4 is more than just a survey; it’s a strategic tool to help you improve customer support processes, build relationships, and demonstrate industry leadership. Talk to us about participating.

Talk to us about participating.

Sample report pages

Article: Why Utilities Focus on Large Commercial Customer Satisfaction (18 reasons)