This survey, with its standard core questions allowing you to add supplemental questions, is an excellent cornerstone survey for utilities looking for feedback from residential and small commercial customers that has been valuable to Utilities for over 25 years.

Elevate Your Customer Service: Customer expectations continue to change. Learn about those expectations.

Benchmark Performance: See how your utility stacks up against the National Benchmark, the Cohort Benchmark, and (if applicable) your previous years participating in the Annual Survey.

Insights: Benefit from detailed analysis and insights that will guide your strategies & decisions for enhancing customer relationships, improving service delivery, and boosting overall satisfaction. This survey provides you with a range of analyses, e.g., The UtilityPULSE Report Card, The Credibility and Trust Index, the Customer Experience Performance rating, the Net Support Score, and others.

Operational & Strategic Decisions: Empower your decision-making with data-driven insights. Prioritize initiatives that have the most significant impact on customer satisfaction and loyalty, ensuring efficient allocation of resources.

Showcase Your Commitment: Participation in the survey demonstrates your utility’s commitment to listening and responding to customer feedback, enhancing your reputation, and building trust within your community.

The 26th Annual UtilityPULSE Customer Satisfaction Survey is not just a survey; it’s a cornerstone for strategic improvement and customer-centric growth. Don’t miss this opportunity to contribute to and learn from this comprehensive industry benchmark. Elevate your utility’s customer satisfaction and become a beacon of excellence in the utility sector. Connect with us to discuss your needs!

Details about the UtilityPULSE Customer Satisfaction Survey

Connect with us to discuss your needs!