UtilityPULSE, through polls and surveys, provides executives and managers with customer and employee feedback that assists in making both strategic and operational decisions. You know lots of companies that can gather data and then provide a report. We believe that by specializing in the utility sector with our polls and surveys, you get stronger analysis of data and answers to key questions that help you formulate key strategies to assist your leaders in creating a better place to work and a better place to do business with.
As the survey division of Simul Corporation, we’ve been conducting an annual Customer Satisfaction & Loyalty survey for utilities since 1999. Utilities participating in the annual survey can augment the core set of questions and compare their own utility performance with an industry benchmark. We’ve been designing and conducting employee satisfaction surveys and organization culture surveys since 1987. Simul Corporation is an advisory & training organization specializing in Customer Satisfaction, Leadership & Management Development, and Change Leadership. Our organization provides you with customized and personalized solutions that address your organization’s need for creating true value for customers and for maximizing the potential of your people.
We have a solid history of serving a number of utilities. We are a strategic partner with the OEL (Ontario Electrical League) and a member of the Ontario Energy Network. As such, by being actively involved in the industry you can be assured that the professionals assigned to conduct your survey are, in fact, knowledgeable about what it takes to generate high levels of performance in a utility.
UtilityPULSE is uniquely positioned to help your utility get feedback from Customers, through its Annual Electric Utility Customer Satisfaction Survey or customized research designed for you. In addition, we understand what it takes to create an organization where employees are engaged and enthusiastic about customers and the work that they do. Knowing what is going on with your customers and employees is one thing, doing something about it is another. We get paid for, and earn our clients’ loyalty by, delivering objective insights with actionable recommendations; accomplished when every step of the process is completed with professionalism and pride. Our mission is to help you and your leadership team move from knowing to doing while improving performance and creating value to your customers, employees, and stakeholders.
Tel: +1 905.895.7900