The utility business isn’t a simple business – but it is a straight forward business. Customer expectations are different and more complex now than they were 20 years ago. Our UtilityPULSE report card provides your utility with feedback and insights on the attributes that customers value most in a utility.
Helping Electric Utilities connect with their customers.
The business landscape of the utility industry is rapidly changing and increasingly competitive. Utility performance continues to come under close scrutiny, especially by customers who are demanding more and wanting to pay less. We provide you answers to key questions. Talk to us about your unique needs or order an information package about participating in the 17th Annual Customer Satisfaction Survey for Utilities.
Our focus is the utility market and we’ve surveyed 10′s of thousands of customers. Contact us today for a free, no-obligation consultation about your customer satisfaction survey needs or to learn more about the 2015 survey.
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|FREE TOOLS AND SAMPLE REPORTCall Before you Dig
How Electric Utilities can strengthen connections with customers while providing better service at a lower cost. Sid Ridgley, CSP, MBA (Author)Paperback (September 2005)
|Feedback from tens of thousands of electric utility customers from across Canada over the past seven years reveals what it takes to be viewed as a customer centered organization. Is it possible that an electric utility can improve its image and reduce its costs by listening to its customers? The data and charts included in this book suggest that it is.The main purpose of this book is to assist electric utility managers and leaders understand that creating stronger connections with their customers is not complicated – but it does take some work. To assist you, this book provides three forms of assistance: (1) data and tables from customer surveys; (2) stories that highlight the value of customer satisfaction and, (3) thought-provoking ideas and actions on becoming a customer driven organization.|