Since
1999 senior executives
in electric utilities have benefited from the UtilityPulse Electric
Utility Customer Satisfaction Survey. The results from the survey have assisted them in:
the execution of their business plans
day-to-day operations
strategic business decisions
customer service training
marketing and public relations
Customers
are expecting more from their utility than ever before. In addition to timely and quality
service, they expect answers to their questions particularly as it relates to bills,
outages, energy conservation and industry events.
SURVEY
the execution of their business plans
