|
|
 |
Customized Solutions
|
 Annual Customer Satisfaction survey that can,
affordably, be augmented with questions that are important to your specific utility.
|
Customized employee satisfaction or
organizational culture surveys.
|
Facilitation of employee focus groups for
uncovering additional insights and actions to improve customer satisfaction.
|
Survey report-backs to employee groups
throughout the utility.
|
Report-backs to Board members or other key
stakeholders.
|
Customized training programs for customer
contact personnel.
Customized
leadership development programs and sessions.
|
| Keynote addresses, utility conferences or
events. |
|
|
|
 |
Surveys and
Assessments
Employee Satisfaction
Customer Satisfaction
Change Readiness
Leadership Effectiveness
Managerial Competencies
|
|
|
|
 |
Consulting
Issue/Problem Identification
Needs Assessment
Strategy Formulation
Organizational Development
Culture Change |
|
|
|
 |
Training
Customer Service, Satisfaction & Loyalty
Leadership Development
Management Skills Enhancement
Communication
Change Leadership
Sales
Train-the Trainer
|
|
|
|
|
|
SERVICES
