Ö     Quantitative and Qualitative Survey questions that represent a full range of issues that are important to customers

Ö     Comparative analysis versus nationwide data. This is the only study that compares your customer satisfaction and loyalty ratings with an independently developed national benchmark

Ö     Comparison of utility satisfaction with other community based services.

Ö    Verbatim participant comments that are summarized into an easy-to-read chart

Ö      Statistically valid sample of your customers conducted via the telephone

Ö     Data covering both residential and small commercial customer

Ö     Percentage of customers that are “secure”, favourable”, “indifferent” and “at risk”

Ö      An easy-to-read comprehensive report with the interpretation of your customers’ perceptions of your service and corporate reputation

Ö     175+ pages of data providing valuable insights into various customer segments based on demographics

Ö     An executive summary report for distribution to your board of directors and stakeholders

Ö     The opportunity to add questions or customize the survey with questions you feel are pertinent to your utility in a cost effective manner

Ö     Simul’s UtilityPULSE® report card on the six key drivers of customer perception

Ö     Insightful and actionable management style recommendations

Ö         An