UtilityPULSE through polls and surveys, provides executives and managers with customer feedback that assists in making both strategic and operational decisions.  You know lots of companies that can gather data and then provide a report.  We believe that by specializing in the utility sector with our polls and surveys, you get stronger analysis of data and answers to key questions that help you formulate key strategies to better serve your customers.

As the survey division of Simul Corporation, we've been conducting an annual Customer Satisfaction & Loyalty survey for utilities since 1999.  Utilities participating in the annual survey can augment the core set of questions and compare their own utility performance with the national benchmark.  Simul Corporation is an advisory & training organization specializing in Customer Satisfaction, Leadership & Management Development, and Change Leadership. Our organization provides you with customized and personalized solutions that address your organization’s need for creating true value for customers and for maximizing the potential of your people. 

We have a solid history of serving a number of electric utilities.  We are a strategic partner with the OEL (Ontario Electrical League)  and a member of the Ontario Energy Network.  As such, by being actively involved in the industry you can be assured that the professionals involved in conducting your survey are, in fact, knowledgeable about what is going on in the industry.  In addition, we participate in the planning and conducting of the OEL'S "Annual Utility Forum."

UtilityPULSE is uniquely positioned to help your utility  get the feedback from Customers, through its Annual Electric Utility Customer Satisfaction Survey or customized research.  Our mission is to create new opportunities for you to learn from your customers so that service can be delievered consistently and effectively.